Trust Center - MyLens
Trust Center
Your work is yours. Here is how we keep it safe, private, and under your control — in plain language.
How we protect your data
Four promises we make to every person and team using MyLens.
Your data is protected
Everything you create in MyLens is encrypted and stored safely.
- Your data is encrypted whenever it travels and wherever it is stored
- MyLens runs on Amazon Web Services, trusted by the world's largest companies
- Your work is backed up automatically, so nothing gets lost
Your files stay private
What you upload belongs to you — and only your team can see it.
- Files you upload are private by default
- Only members of your workspace can open or download them
- Each workspace is fully separated from every other customer
Your account is secure
Sign-in is handled by a world-class identity provider, so your password is always safe.
- Secure sign-in powered by Auth0, an industry-leading login service
- Google Sign-In supported
- MyLens never sees or stores your password
AI you can trust
Your content is used to create your results — never to train AI models.
- Your content is never used to train AI models
- What you create stays in your workspace, under your control
- We work only with trusted AI partners under strict agreements
Compliance
Where we stand today — no fine print.
Data Processing Agreement
Available
A signed agreement covering how we handle your team's data, available for business customers on request.
GDPR — Your Data Rights
Available
Delete your account or export a copy of your data anytime from Account Settings. Other requests: privacy@mylens.ai.
SOC 2
In progress
Our security practices follow the SOC 2 framework, and a formal audit is underway.
Who we work with
A small set of trusted partners help us run MyLens. Each one is bound by strict agreements to protect your data.
| Provider | Purpose | Location |
|---|---|---|
| Amazon Web Services | Secure hosting and storage | United States |
| Google (Gemini) | AI content generation | United States |
| OpenAI | AI content generation | United States |
| Anthropic | AI content generation | United States |
| Auth0 (Okta) | Secure sign-in | United States |
| Stripe | Payments | United States |
| Datadog | Keeping our service healthy | United States |
| Mixpanel | Product analytics (with your consent) | United States |
| Customer.io | Product emails (with your consent) | United States |
Frequently asked questions
Is my content used to train AI models?
No. Your content is only used to create your results. Neither MyLens nor our AI partners train models on what you upload or create.
Who can see the files I upload?
Only you and the members of your workspace. Your files are private by default. The one exception is images you add to stories you choose to share — those need to be visible so people you share with can see them.
Can I delete my data or get a copy of it?
Yes. From Account Settings you can export a ZIP of your data or permanently delete your account. For other data-subject requests, email privacy@mylens.ai.
Where is my data stored?
Your data is stored securely in Amazon Web Services data centers in the United States, and it is always encrypted.
Do you store my payment details?
No. Payments are handled by Stripe, one of the world's most trusted payment companies. Your card details never reach MyLens.
How do I get security documentation for my company?
Just email security@mylens.ai and we'll send you our detailed security overview, data processing agreement, and anything else your team needs.